FAQs

 

How long will shipping take?

This is an American-owned business that doesn't believe it should take 45 days to receive your product from China. Orders are sent from our New Jersey warehouse via DHL for international customers depending on speed and efficiency of delivery. Product will be shipped within 48 business hours. Please allow between 5-7 days for standard delivery. You will be emailed a tracking link after your order is shipped. Thank you for your purchase!

How does the money back guarantee work?

Simply return your product and we'll give you a refund for 30 days.

How does it work?

Onsen Heat uses Thermo-Ceramic Technology with maximum air circulation to warm the space.

What is the heat coverage?

Onsen Heat heats up to 250 square feet.

What are the 7 colors that the unit can change to?

Orange, Green, Blue, Yellow, Purple, Teal, and Clear.

What are the fan speed settings?

Onsen Heat has 3 fan speed settings, low, medium, and high.

Is it ETL listed?

Yes, Onsen Heat is ETL listed.

What are the safety features?

Onsen Heat has an anti-tip sensor and an auto shut off feature.

How long is the cord?

The cord is 6ft long.

Dimensions and Weight?

Dimensions: 5.79 in. (L) X 5.73 in. (W) X 6.45 in. (H) Weight: 2.20 lbs.